A practical guide for leaders navigating the AI shift-rewiring strategy, talent, and organisational design for intelligent work.
For decades, organisations were built on a simple equation: hire for expertise, train for experience, reward for performance. AI has broken that bargain. It makes expertise cheap and available on demand. What it still cannot do is feel the weight of outcomes. That is why judgment and relationships will matter more, not less, as machines take on the tasks.
Expertise, Experience & Empathy is a practical guide for leaders navigating this shift. It explains why expertise alone can no longer differentiate, why experience has become the new organisational bottleneck, and why empathy has emerged as the most powerful moat in an AI-saturated world.This book gives leaders a disciplined way to rewire strategy, talent and organisational design for intelligent work. It offers a set of usable frameworks for making sense of AI pressure, deciding what to automate and what to protect, and building a workforce capable of thinking, learning and adapting at machine speed.
Jamie Pride is a globally recognised authority on AI strategy, disruptive innovation, and organisational transformation. As the Managing Partner at Humanly Agile, he helps executive teams and boards reimagine how their organisations create value in an AI-driven world.
A former Partner at Deloitte and CEO of realestate.com.au, Jamie has led large-scale transformations for global technology and professional services firms. In 2024, he was recognised as the #7 startup mentor in Australia.
Jamie is also the author of Unicorn Tears and Validate or Die
